Bolt experienced a minor incident on August 28, 2023 affecting Knowledge Base & Support Ticketing, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Knowledge Base & Support Ticketing
Update timeline
- investigating Aug 28, 2023, 06:42 PM UTC
Monday August 28th at 1:00PM ET, Bolt noticed that a number of our shopper help site pages are unavailable. We are working to bring these pages back online and will provide an update shortly.
- resolved Aug 28, 2023, 08:52 PM UTC
We have implemented a fix and the shopper help site pages are available again.