Bolt experienced a major incident on November 14, 2023 affecting Checkout and Payment Processing, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 14, 2023, 02:03 PM UTC
Our team is monitoring processing issues related to the Vantiv payment processor as of 7:08 AM CST. Please follow their Statuspage for the latest updates - https://status.transactiongateway.com/incidents/3lds4vwwz4d8.
- monitoring Nov 14, 2023, 02:37 PM UTC
Transactions are succeeding on the Vantiv Now Worldpay eCommerce platform. Their engineers are continuing to monitor for any issues.
- resolved Nov 14, 2023, 03:03 PM UTC
There have been no further errors on the Vantiv Now Worldpay eCommerce platform. Errors occurred between 7:08:20 AM - 8:30:03 AM CST. Please reach out to the Bolt Support Team via https://support.bolt.com if you have any questions regarding this incident.