Bolt experienced a notice incident on November 24, 2023 affecting Checkout and Non-Bolt Plugins & Integrations, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 24, 2023, 04:04 PM UTC
Bolt has identified an issue impacting checkout for merchants with Route enabled. We are proactively disabling Route from impacted merchants. We continue to work toward resolution of the issue. If you have any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.
- monitoring Nov 24, 2023, 05:38 PM UTC
The issue impacting Bolt's ability to process transactions including Route Shipping Insurance is now resolved. We have re-enabled Route for all impacted merchants. Our team will continue to monitor for issues. If you have any questions, please reach out Bolt Support at https://support.bolt.com.
- resolved Nov 24, 2023, 06:03 PM UTC
We have resolved the issue impacting transactions processed with Route. If you have any questions or concerns, please reach out to our team at https://support.bolt.com.