Bolt incident
VISA Card Network - Transaction Authorization Latency
Bolt experienced a major incident on November 24, 2023 affecting Checkout and All Payment Methods and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 24, 2023, 08:57 PM UTC
Bolt has been notified of an issue impacting transaction authorization on the Visa card network. Some transactions may be declined or experience latency when processing. Shoppers may be able to retry their payment to obtain a successful authorization. Visa is working with a third party issuer to identify and resolve the issue. Visa will provide another update at 4:30pm ET.
- identified Nov 24, 2023, 10:00 PM UTC
Visa continues to work toward resolution on this issue. We will continue to provide updates as we receive them from Visa. For any questions or concerns, please reach out to Bolt Support at https://support.bolt.com.
- resolved Nov 24, 2023, 10:47 PM UTC
Authorizations involving Visa transactions have recovered. If you have any questions, please reach out to Bolt Support at https://support.bolt.com.