Bolt experienced a major incident on April 5, 2024 affecting Payment Processing, lasting 2h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 05, 2024, 08:02 PM UTC
Bolt is tracking an issue with one of our payment processing partners, Cybersource. During this period, Bolt merchants using Cybersource to process payments may see authorization failures. We will update this incident as we get more information. If you have any questions or concerns, reach out at support.bolt.com.
- monitoring Apr 05, 2024, 08:49 PM UTC
We are seeing an increase in successful payment authorizations for Cybersource merchants. We will continue to monitor this and will provide another update shortly. If you have any questions or concerns, reach out at support.bolt.com.
- resolved Apr 05, 2024, 10:38 PM UTC
The Cybersource payment authorization errors have been resolved. Merchants processing payments via Cybersource should not experience any further issues. If you have any questions or concerns, reach out at support.bolt.com.