BoldSign Outage History
BoldSign is up right nowPingoru has recorded 18 incidents for BoldSign: 6 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 518 (0%) |
Incidents, newest first
Notice July 21, 2026 Partial Service Disruption – 5:02 AM EST – 5:22 AM EST (Resolved) –
Started Jul 21, 2026, 09:30 AM UTC· resolved Jul 21, 2026, 09:30 AM UTC
- resolved Jul 21, 2026, 09:44 AM UTC
We identified a configuration issue on our infrastructure that caused some users to experience access errors. The issue has been fixed, and all systems are now operating normally. We apologize for any inconvenience.
Notice March 13, 2026 Service Disruption — 1:30 PM – 2:00 PM EST (Resolved) –
Started Mar 13, 2026, 05:30 PM UTC· resolved Mar 13, 2026, 05:30 PM UTC
- resolved Mar 14, 2026, 10:22 AM UTC
The service disruption between 1:30 PM and 2:00 PM (EST) has been resolved.
Notice February 11, 2026 Service Disruption — 4:15 PM –5:35 PM EST – Web App (Global)
Started Feb 11, 2026, 02:59 AM UTC· resolved Feb 11, 2026, 02:59 AM UTC
- resolved Feb 11, 2026, 02:59 AM UTC
The issue that was preventing document creation and signing has been fully resolved. The disruption was caused by an outage in AWS CloudFront, which has now been completely mitigated by AWS. All BoldSign services are operating normally. We will continue to monitor system performance to ensure ongoing stability. Thank you for your patience and understanding.
Notice January 9, 2026 Service Disruption — 11:06 AM–11:50 AM EST (Resolved) –
Started Jan 09, 2026, 04:00 PM UTC· resolved Jan 09, 2026, 04:00 PM UTC
- resolved Jan 09, 2026, 05:25 PM UTC
The service disruption between 11:06 AM and 11:50 AM (EST) has been resolved.
Notice December 2, 2025 Experienced delayed email delivery –
Started Dec 02, 2025, 06:30 AM UTC· resolved Dec 02, 2025, 06:30 AM UTC
- resolved Dec 02, 2025, 07:15 AM UTC
This incident has been resolved.
Minor October 29, 2025 Ongoing Service Issue 5h 46m Web App (Global), API (Global), Web App (Europe), API (Europe) and 4 more
Started Oct 29, 2025, 04:15 PM UTC· resolved Oct 29, 2025, 10:02 PM UTC
- investigating Oct 29, 2025, 05:21 PM UTC
We are currently investigating an issue affecting document signing and email delivery. Some users may experience delays or missing branding in emails. Our team is looking into the cause and will provide an update soon.
- identified Oct 29, 2025, 05:49 PM UTC
We are currently experiencing delays in document signing and temporary issues with email branding due to an ongoing Azure service disruption. Our team is actively working with Microsoft to restore normal operations as soon as possible. Thank you for your patience and understanding. Azure status: https://azure.status.microsoft/en-us/status
- resolved Oct 29, 2025, 10:02 PM UTC
The earlier issue causing delays in document signing and email branding has been resolved. The disruption was due to an outage in Microsoft Azure services, which has now been fully mitigated by Microsoft. All BoldSign services are now operating normally. We’ll continue to monitor system performance to ensure stability. Thank you for your patience and understanding.
Major June 12, 2025 Partial Service Disruption Due to Google Cloud Outage 3h 11m Web App (Global), API (Global), Web App (Europe), API (Europe)
Started Jun 12, 2025, 06:00 PM UTC· resolved Jun 12, 2025, 09:11 PM UTC
- investigating Jun 12, 2025, 07:52 PM UTC
We are currently experiencing a partial service disruption due to an ongoing outage in one of the Google Cloud data centers that our service relies on. While the service continues to work for some customers, others may face intermittent issues. We’re actively monitoring the situation and will fully restore our services as soon as Google resolves the outage.
- identified Jun 12, 2025, 08:08 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 12, 2025, 08:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 09:11 PM UTC
This incident has been resolved.
Notice February 7, 2025 Temporary Delay in Email Delivery 2h 32m Web App (Global), API (Global)
Started Feb 07, 2025, 07:58 AM UTC· resolved Feb 07, 2025, 10:31 AM UTC
- investigating Feb 07, 2025, 07:58 AM UTC
We are currently experiencing delayed email delivery for signature requests. Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress. We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.
- monitoring Feb 07, 2025, 08:48 AM UTC
We're pleased to inform you that the issue with delayed email delivery has been resolved. New emails will now be delivered without delay, and any previously delayed emails will be sent out shortly. We appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please feel free to reach out to our support team.
- resolved Feb 07, 2025, 10:31 AM UTC
We’re happy to inform you that the temporary email delivery impact affecting BoldSign has been fully resolved. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.
Notice November 20, 2024 Brief Service Disruption in BoldSign 8h 17m Web App (Global), API (Global)
Started Nov 20, 2024, 02:10 AM UTC· resolved Nov 20, 2024, 10:28 AM UTC
- investigating Nov 20, 2024, 02:10 AM UTC
We are currently experiencing a temporary service impact on BoldSign, specifically affecting: 1. Delayed email delivery for signature requests and notifications. 2. Custom email domains being temporarily unavailable. Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress. We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.
- identified Nov 20, 2024, 03:18 AM UTC
We’re pleased to inform you that the issue with delayed email delivery for signature requests and notifications has been resolved. Emails are now being sent promptly. However, custom email domains are still temporarily unavailable. During this time, emails will be sent from the BoldSign domain - mail.boldsign.com. Our team is diligently working to restore custom email domain functionality as quickly as possible. We will keep you updated on further progress. Thank you for your understanding and patience. If you have any questions, feel free to contact our support team.
- resolved Nov 20, 2024, 10:28 AM UTC
We’re happy to inform you that the temporary service impact affecting BoldSign has been fully resolved. Both email delivery and custom email domain functionality are now operating as expected. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.
Minor October 28, 2024 Document Upload Intermittent Outage 1h 30m
Started Oct 28, 2024, 01:00 PM UTC· resolved Oct 28, 2024, 02:30 PM UTC
- resolved Oct 29, 2024, 06:21 PM UTC
Issue Summary: Between 9:00 a.m. and 10:30 a.m. EDT, some customers experienced intermittent issues with document uploads in BoldSign. After investigating, we identified that one of our services was under unusually high load, resulting in occasional upload failures. Resolution: The issue has been resolved, and all systems are now functioning as expected. We have taken steps to prevent similar occurrences and will continue monitoring the service closely. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full functionality.