Service Disruption — 1:30 PM – 2:00 PM EST (Resolved)
Timeline · 1 update
- resolved Mar 14, 2026, 10:22 AM UTC
The service disruption between 1:30 PM and 2:00 PM (EST) has been resolved.
BoldSign Outage History
BoldSign is up right nowBoldSign had 5 outages in the last 2 years totaling 5h 46m of downtime — averaging 0.2 incidents per month.
There were 5 BoldSign outages since October 29, 2025 totaling 5h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.
Service Disruption — 4:15 PM –5:35 PM EST
Affected: Web App (Global)
Timeline · 1 update
- resolved Feb 11, 2026, 02:59 AM UTC
The issue that was preventing document creation and signing has been fully resolved. The disruption was caused by an outage in AWS CloudFront, which has now been completely mitigated by AWS. All BoldSign services are operating normally. We will continue to monitor system performance to ensure ongoing stability. Thank you for your patience and understanding.
Service Disruption — 11:06 AM–11:50 AM EST (Resolved)
Timeline · 1 update
- resolved Jan 09, 2026, 05:25 PM UTC
The service disruption between 11:06 AM and 11:50 AM (EST) has been resolved.
Experienced delayed email delivery
Timeline · 1 update
- resolved Dec 02, 2025, 07:15 AM UTC
This incident has been resolved.
Ongoing Service Issue
Affected: Web App (Global)API (Global)Web App (Europe)API (Europe)Web App (Canada)API (Canada)Web App (Australia)API (Australia)
Timeline · 3 updates
- investigating Oct 29, 2025, 05:21 PM UTC
We are currently investigating an issue affecting document signing and email delivery. Some users may experience delays or missing branding in emails. Our team is looking into the cause and will provide an update soon.
- identified Oct 29, 2025, 05:49 PM UTC
We are currently experiencing delays in document signing and temporary issues with email branding due to an ongoing Azure service disruption. Our team is actively working with Microsoft to restore normal operations as soon as possible. Thank you for your patience and understanding. Azure status: https://azure.status.microsoft/en-us/status
- resolved Oct 29, 2025, 10:02 PM UTC
The earlier issue causing delays in document signing and email branding has been resolved. The disruption was due to an outage in Microsoft Azure services, which has now been fully mitigated by Microsoft. All BoldSign services are now operating normally. We’ll continue to monitor system performance to ensure stability. Thank you for your patience and understanding.