BoldSign experienced a notice incident on November 20, 2024 affecting Web App (Global) and API (Global), lasting 8h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2024, 02:10 AM UTC
We are currently experiencing a temporary service impact on BoldSign, specifically affecting: 1. Delayed email delivery for signature requests and notifications. 2. Custom email domains being temporarily unavailable. Our team is actively working to resolve these issues as quickly as possible, and we will keep you updated on our progress. We sincerely appreciate your patience and understanding. If you have any urgent concerns, please don’t hesitate to reach out to our support team.
- identified Nov 20, 2024, 03:18 AM UTC
We’re pleased to inform you that the issue with delayed email delivery for signature requests and notifications has been resolved. Emails are now being sent promptly. However, custom email domains are still temporarily unavailable. During this time, emails will be sent from the BoldSign domain - mail.boldsign.com. Our team is diligently working to restore custom email domain functionality as quickly as possible. We will keep you updated on further progress. Thank you for your understanding and patience. If you have any questions, feel free to contact our support team.
- resolved Nov 20, 2024, 10:28 AM UTC
We’re happy to inform you that the temporary service impact affecting BoldSign has been fully resolved. Both email delivery and custom email domain functionality are now operating as expected. We appreciate your patience and understanding during this time. If you have any further questions or concerns, please don’t hesitate to reach out to our support team.