BoldDesk Outage History

BoldDesk is up right now

BoldDesk had 6 outages in the last 2 years totaling 1h 49m of downtime — averaging 0.2 incidents per month.

There were 6 BoldDesk outages since September 15, 2025 totaling 1h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.bolddesk.com

Major September 15, 2025

Service disruption — we’re ...

Detected by Pingoru
Sep 15, 2025, 05:35 AM UTC
Resolved
Sep 15, 2025, 07:01 AM UTC
Duration
1h 26m
Affected: Current Status by Service (Agent Portal)Current Status by Service (Agent Portal Login Server)
Timeline · 2 updates
  1. investigating Sep 15, 2025, 05:35 AM UTC

    We are currently experiencing an unexpected service disruption impacting some BoldDesk services. Our team is investigating this with the highest priority. If this disruption is affecting your work and you need urgent assistance, please reach out to us: Email: [email protected] Live Chat: Visit https://www.bolddesk.com and connect with our team.

  2. resolved Sep 15, 2025, 07:01 AM UTC

    We’re sorry for the disruption. Our Agent Portal is currently unavailable. What’s working: Customer Portal Email Live Chat Mobile App (iOS App , Android App: https://www.bolddesk.com/mobile-help-desk) This means your customers can still raise queries, but support reps/agent may be unable to respond through the Agent Portal until the issue is resolved. After yesterday’s update, everything was stable until this morning, when we began experiencing unusually high server usage. This is causing the disruption in the Agent Portal. Our team is investigating this with the highest priority and working to restore access as quickly as possible.

Read the full incident report →