Bold Penguin incident

Service is degraded

Major Resolved View vendor source →

Bold Penguin experienced a major incident on July 1, 2025 affecting Partner Engine and Carrier Engine, lasting 16h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2025, 11:35 PM UTC
Resolved
Jul 02, 2025, 04:04 PM UTC
Duration
16h 29m
Detected by Pingoru
Jul 01, 2025, 11:35 PM UTC

Affected components

Partner EngineCarrier Engine

Update timeline

  1. identified Jul 01, 2025, 11:35 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 01, 2025, 11:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jul 02, 2025, 01:05 PM UTC

    Investigating elevated error rates

  4. investigating Jul 02, 2025, 01:06 PM UTC

    We are continuing to investigate this issue.

  5. identified Jul 02, 2025, 01:13 PM UTC

    The issue has been identified and a fix is being implemented.

  6. identified Jul 02, 2025, 01:13 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Jul 02, 2025, 01:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. monitoring Jul 02, 2025, 01:34 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Jul 02, 2025, 04:04 PM UTC

    This incident has been resolved.