Boclips incident

We're currently experiencing issues with video access

Notice Resolved View vendor source →

Boclips experienced a notice incident on October 26, 2021, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2021, 09:45 AM UTC
Resolved
Oct 26, 2021, 10:49 AM UTC
Duration
1h 4m
Detected by Pingoru
Oct 26, 2021, 09:45 AM UTC

Update timeline

  1. investigating Oct 26, 2021, 09:45 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 26, 2021, 09:55 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue — customer video access may be affected.

  3. identified Oct 26, 2021, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 26, 2021, 10:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 26, 2021, 10:49 AM UTC

    This incident has been resolved.