Boclips incident
The video streaming provider - Kaltura, is out of service
Boclips experienced a critical incident on February 6, 2023 affecting Streaming provider, lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2023, 02:46 PM UTC
Our video streaming provider is out of service. Any video won't play for the time being. We are monitoring the situation and waiting for Kaltura to fix the issue. More information can be found here: https://status.kaltura.com
- identified Feb 06, 2023, 02:53 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 06, 2023, 02:54 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 06, 2023, 03:05 PM UTC
Kaltura engineers identified the issue and already mitigated it, at this stage the issue is resolved and all functionality is back to work normally.
- monitoring Feb 06, 2023, 03:08 PM UTC
Video streaming provider is operational again.
- resolved Feb 06, 2023, 04:21 PM UTC
Kaltura confirmed that the problem is fixed and all services are fully operational.