Boclips incident

Videos search API offline

Minor Resolved View vendor source →

Boclips experienced a minor incident on September 21, 2021, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Sep 21, 2021, 01:56 PM UTC
Resolved
Sep 21, 2021, 02:08 PM UTC
Duration
12m
Detected by Pingoru
Sep 21, 2021, 01:56 PM UTC

Update timeline

  1. investigating Sep 21, 2021, 01:56 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 21, 2021, 02:08 PM UTC

    This incident has been resolved.

  3. postmortem Sep 21, 2021, 02:27 PM UTC

    The problem has been caused by a corrupted metadata field — it’s been identified and fixed. Only video search API got partially affected, direct video access has been unaffected.