BlueVolt incident

API service is returning errors for some users

Major Resolved View vendor source →

BlueVolt experienced a major incident on February 17, 2023 affecting API, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2023, 07:06 PM UTC
Resolved
Feb 20, 2023, 04:58 PM UTC
Duration
2d 21h
Detected by Pingoru
Feb 17, 2023, 07:06 PM UTC

Affected components

API

Update timeline

  1. investigating Feb 17, 2023, 07:06 PM UTC

    We are currently investigating the issue. Some integrations that rely on data via API calls may be affected.

  2. identified Feb 17, 2023, 07:23 PM UTC

    We've identified the cause of the issue and are working to deploy a fix.

  3. monitoring Feb 17, 2023, 11:36 PM UTC

    A fix has been implemented and the API is working as usual. We will monitor the service over the weekend before marking as resolved.

  4. resolved Feb 20, 2023, 04:58 PM UTC

    After observing no issues over the weekend, we are marking this issue as resolved. API is working as expected.