BlueVolt incident
Incentives are operational; $BlueBucks totals are missing from some course & category pages
BlueVolt experienced a minor incident on May 11, 2023 affecting Learner UI, lasting 77d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2022, 09:45 PM UTC
Some Learners get an intermittent error message on their incentives page and some users can't see BlueBucks on their course cards or their course detail page. We are currently investigating the issue.
- investigating Dec 14, 2022, 07:26 PM UTC
We are continuing to investigate this issue.
- identified Dec 16, 2022, 01:53 AM UTC
We've resolved the issue where Learners were seeing an intermittent error on course pages. We've identified why some logged-out Learners are seeing a 'Oops error' when clicking on a course and working on a fix. We are still investigating why some $BlueBucks don't match and are missing from some course & category pages.
- identified Dec 19, 2022, 04:28 PM UTC
We've now resolved the issue where some logged-out Learners are seeing a 'Oops error' when clicking on a course and working on a fix. We've identified a fix but are resolving issues with our deployment before we can implement. ETA for resolution is end of May
- identified Jun 13, 2023, 08:54 PM UTC
We've resolved the issue where some pages were showing incorrect BlueBucks values. We're still working to resolve an issue where some Learners are awarded incorrect BB amounts
- resolved Jul 28, 2023, 12:54 PM UTC
This incident has been resolved.