BlueVolt incident

Payment confirmation issue on checkout page

Minor Resolved View vendor source →

BlueVolt experienced a minor incident on September 25, 2023 affecting Learner UI, lasting 22d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 03:32 PM UTC
Resolved
Oct 18, 2023, 12:50 PM UTC
Duration
22d 21h
Detected by Pingoru
Sep 25, 2023, 03:32 PM UTC

Affected components

Learner UI

Update timeline

  1. investigating Sep 25, 2023, 03:32 PM UTC

    We're currently investigating an issue affecting 'complete purchase' button on the checkout pages on some public universities. Transactions are going through but clicking the button does not redirect to the confirmation page as expected.

  2. identified Oct 17, 2023, 02:25 PM UTC

    We've identified a fix and are deploying it this evening

  3. resolved Oct 18, 2023, 12:50 PM UTC

    We've deployed a fix and this is now working as expected