BlueVolt incident

Email report scheduler service disruption

Minor Resolved View vendor source →

BlueVolt experienced a minor incident on December 17, 2024 affecting Notifications & scheduled reports, lasting 17h 40m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 09:51 PM UTC
Resolved
Dec 18, 2024, 03:31 PM UTC
Duration
17h 40m
Detected by Pingoru
Dec 17, 2024, 09:51 PM UTC

Affected components

Notifications & scheduled reports

Update timeline

  1. investigating Dec 17, 2024, 09:51 PM UTC

    We're investigating an issue that's causing some scheduled email reports to not be sent.

  2. identified Dec 17, 2024, 10:18 PM UTC

    We've identified the cause of the issue and are working to implement a fix.

  3. monitoring Dec 18, 2024, 12:52 PM UTC

    A fix has been implemented and we're monitoring the results before marking as resolved.

  4. resolved Dec 18, 2024, 03:31 PM UTC

    This incident has now been resolved and the email scheduler is working as expected.