Blueshift incident

Observing slowness in backend systems (US datacenter only)

Minor Resolved View vendor source →

Blueshift experienced a minor incident on August 16, 2025 affecting Event processing & API and One-Time/Recurring Campaigns and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2025, 06:21 PM UTC
Resolved
Aug 16, 2025, 08:54 PM UTC
Duration
2h 32m
Detected by Pingoru
Aug 16, 2025, 06:21 PM UTC

Affected components

Event processing & APIOne-Time/Recurring CampaignsSegment-Triggered CampaignsEvent-Triggered CampaignsEvent ImportsCatalog UploadsUser UploadsLive ContentSyndications

Update timeline

  1. investigating Aug 16, 2025, 06:21 PM UTC

    We are currently investigating this issue.

  2. identified Aug 16, 2025, 07:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 16, 2025, 07:55 PM UTC

    We are currently applying a fix to the slowness issue. This process will take many hours. The system is stable now - however latencies are still higher than normal. We will keep this status page open until the fix is completely rolled out.

  4. monitoring Aug 16, 2025, 08:52 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 16, 2025, 08:54 PM UTC

    This incident has been resolved.