Blueprint experienced a minor incident on July 19, 2024 affecting IncomeXpert and IncomeXpert PLUS and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.
Affected components
IncomeXpertIncomeXpert PLUSIncomeXpert APIEncompass Integration
Update timeline
- monitoring Jul 19, 2024, 11:28 AM UTC
Microsoft has experienced issues in their data centers after issues with cybersecurity software updates. This has resulted in performance degradations for IncomeXpert and IncomeXpert PLUS. Users may experience slower page load times.
- resolved Jul 19, 2024, 01:21 PM UTC
Monitoring of the Microsoft issues pertaining to the Crowdstrike updates which degraded performance have completed. Site performance is at nominal levels. Incident closed.