BlueFox Host incident

Management outage

Critical Resolved View vendor source →

BlueFox Host experienced a critical incident on March 31, 2021 affecting Remote Management, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 31, 2021, 11:48 AM UTC
Resolved
Mar 31, 2021, 11:56 AM UTC
Duration
7m
Detected by Pingoru
Mar 31, 2021, 11:48 AM UTC

Affected components

Remote Management

Update timeline

  1. investigating Mar 31, 2021, 11:48 AM UTC

    We are currently investigating this issue.

  2. identified Mar 31, 2021, 11:49 AM UTC

    The issue appears to be related to a failure in the proxy, authentication and cluster services

  3. monitoring Mar 31, 2021, 11:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 31, 2021, 11:55 AM UTC

    We are currently monitoring and waiting for cluster peers to join up.

  5. monitoring Mar 31, 2021, 11:55 AM UTC

    Peers, nodes and proxies are returning to the cluster. We are continuing to monitor.

  6. resolved Mar 31, 2021, 11:56 AM UTC

    This incident has been resolved.