Bluefin incident

Processing Issue

Notice Resolved View vendor source →

Bluefin experienced a notice incident on June 22, 2023 affecting PayConex, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 22, 2023, 08:13 PM UTC
Resolved
Jun 22, 2023, 09:37 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 22, 2023, 08:13 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Jun 22, 2023, 08:13 PM UTC

    We are investigating reports of processing issues affecting merchants utilizing our Paymentech processing interface. Our team of engineers is working with our contacts at Paymentech to find a solution. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Jun 22, 2023, 08:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. investigating Jun 22, 2023, 08:36 PM UTC

    We are currently investigating this issue.

  4. monitoring Jun 22, 2023, 09:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 22, 2023, 09:37 PM UTC

    This incident has been resolved.