Bluefin experienced a major incident on July 6, 2023 affecting PayConex, lasting 3h 13m. The incident has been resolved; the full update timeline is below.
Affected components
PayConex
Update timeline
- investigating Jul 06, 2023, 05:26 PM UTC
We are investigating reports of an issue on the PayConex Platform, we have received reports of clients having sporadic access to Payconex. Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience
- monitoring Jul 06, 2023, 06:52 PM UTC
Our team of engineers have implemented a fix and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
- resolved Jul 06, 2023, 08:40 PM UTC
This incident has been resolved.