Bluefin experienced a minor incident on November 24, 2023 affecting PayConex, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 24, 2023, 10:26 PM UTC
We are investigating reports of processing issues affecting merchants utilizing our Elavon processing interface. Our team of engineers is working with our contacts at Elavon to find a solution. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring Nov 24, 2023, 11:05 PM UTC
Our monitoring systems identified a widespread issue impacting the processing of Visa card transactions, which persisted until 40 minutes ago. It's crucial to note that this incident wasn't exclusive to Elavon but rather affected various service providers across the board.
- resolved Nov 25, 2023, 12:09 AM UTC
This incident is now resolved.