Bluefin incident

Service Issue PayConex

Minor Resolved View vendor source →

Bluefin experienced a minor incident on December 7, 2023 affecting PayConex, lasting 5h 47m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2023, 04:27 PM UTC
Resolved
Dec 07, 2023, 10:14 PM UTC
Duration
5h 47m
Detected by Pingoru
Dec 07, 2023, 04:27 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Dec 07, 2023, 04:27 PM UTC

    We have detected a service interruption for the PayConex system. . Our team of engineers is currently working to restore service as soon as possible. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. identified Dec 07, 2023, 05:03 PM UTC

    We have identified the issues and are working to correct impacted terminals.

  3. identified Dec 07, 2023, 06:15 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Dec 07, 2023, 08:08 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Dec 07, 2023, 09:08 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Dec 07, 2023, 10:14 PM UTC

    This incident has been resolved.