Bluefin experienced a critical incident on March 14, 2024 affecting Bluefin Gateway, lasting 17h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 14, 2024, 08:38 AM UTC
We are investigating reports of processing issues at Ezic affecting only a select group of merchants utilizing the Bluefin Gateway. Our team of engineers is working with our contacts at Ezic to find a solution. We apologize for the inconvenience and we thank you for your patience.
- investigating Mar 14, 2024, 10:33 AM UTC
Ezics team of engineers continue to investigate this issue. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 14, 2024, 12:23 PM UTC
Ezics team of engineers have identified the issue and are working on a resolution. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 14, 2024, 03:01 PM UTC
Ezics team of engineers have identified the issue and are working on a resolution. Have emailed and called to follow up for a rough ETA. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 14, 2024, 04:40 PM UTC
Ezic's team of engineers have identified the issue and are working on a resolution. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 14, 2024, 06:49 PM UTC
Ezic's engineering team has pinpointed the problem and is actively pursuing a solution. We apologize for any inconvenience caused and sincerely appreciate your patience during this process.
- identified Mar 14, 2024, 09:58 PM UTC
Ezic's engineering team is continuing to work on a solution. We apologize for any inconvenience caused and sincerely appreciate your patience during this process.
- identified Mar 14, 2024, 11:51 PM UTC
Ezic's engineering team is continuing to work on a solution. We apologize for any inconvenience caused and sincerely appreciate your patience during this process.
- identified Mar 15, 2024, 01:30 AM UTC
As of 20:22 CT Ezic have told us that all gateways are now fully operational now.
- resolved Mar 15, 2024, 01:57 AM UTC
Service has been fully restored. Thank you for your patience.