Bluefin experienced a critical incident on March 28, 2024 affecting Bluefin Gateway, lasting 4h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2024, 09:07 PM UTC
We are investigating reports of processing issues at Ezic affecting only a select group of merchants utilizing the Bluefin Gateway. Our team of engineers is working with our contacts at Ezic to find a solution. We apologize for the inconvenience and we thank you for your patience.
- identified Mar 28, 2024, 09:36 PM UTC
Our engineering team has been informed by Ezic that the processing issues affecting a select group of merchants utilizing the Bluefin Gateway are a result of emergency maintenance. Ezic is actively working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time.
- identified Mar 28, 2024, 11:06 PM UTC
We are continuing to work on a fix for this issue with Ezic.
- monitoring Mar 29, 2024, 12:27 AM UTC
A fix has been implemented and we are now monitoring
- resolved Mar 29, 2024, 01:33 AM UTC
This incident has been Resolved