Bluefin incident

Processing issue

Notice Resolved View vendor source →

Bluefin experienced a notice incident on April 6, 2024 affecting PayConex, lasting 1h 55m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2024, 10:23 AM UTC
Resolved
Apr 06, 2024, 12:19 PM UTC
Duration
1h 55m
Detected by Pingoru
Apr 06, 2024, 10:23 AM UTC

Affected components

PayConex

Update timeline

  1. investigating Apr 05, 2024, 10:59 PM UTC

    We have multiple reports of clients receiving a Comm error, Our team is working on identifying and resolving the issue as quickly as possible. Please see this status page for the most up to date information regarding this, to get updates quickly please subscribe to updates in the top right corner of this web page.

  2. investigating Apr 05, 2024, 11:57 PM UTC

    Hi, we are continuing to further investigate this issue. Thank you.

  3. investigating Apr 06, 2024, 01:16 AM UTC

    We are continuing to investigate the issue. Thank you for your patience.

  4. investigating Apr 06, 2024, 02:07 AM UTC

    We are continuing to investigate the issue. Thank you for your patience.

  5. investigating Apr 06, 2024, 02:56 AM UTC

    We are continuing to look into the possible root cause of the problem. Thank you for your patience.

  6. investigating Apr 06, 2024, 03:39 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  7. investigating Apr 06, 2024, 04:24 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  8. investigating Apr 06, 2024, 05:00 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  9. investigating Apr 06, 2024, 05:54 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  10. investigating Apr 06, 2024, 06:56 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  11. investigating Apr 06, 2024, 08:01 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  12. investigating Apr 06, 2024, 08:53 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  13. investigating Apr 06, 2024, 09:58 AM UTC

    We continue to investigate a possible root cause of the issue. Thank you for your patience.

  14. identified Apr 06, 2024, 10:23 AM UTC

    Bluefin has identified the issue and awaiting confirmation of resolution from affected parties Thank you for your patience

  15. identified Apr 06, 2024, 11:25 AM UTC

    Bluefin has identified the issue and awaiting confirmation of resolution from affected parties Thank you for your patience

  16. resolved Apr 06, 2024, 12:19 PM UTC

    Everything looks to be back up and running Thank you for your Patience