Bluefin incident

Processing issue in the Cert enviroment

Major Resolved View vendor source →

Bluefin experienced a major incident on October 18, 2023 affecting PayConex, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 03:51 PM UTC
Resolved
Oct 18, 2023, 06:54 PM UTC
Duration
3h 2m
Detected by Pingoru
Oct 18, 2023, 03:51 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Oct 18, 2023, 03:51 PM UTC

    We are investigating reports of an issue on the PayConex platform in the Cert enviroment . Our team of engineers is currently working to fix the issue. We will follow up with updates as soon as we receive them. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Oct 18, 2023, 05:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 18, 2023, 06:54 PM UTC

    This incident has been resolved.