Bluefin incident

Processing Issue

Major Resolved View vendor source →

Bluefin experienced a major incident on April 24, 2024 affecting PayConex, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 07:58 PM UTC
Resolved
Apr 25, 2024, 12:05 AM UTC
Duration
4h 7m
Detected by Pingoru
Apr 24, 2024, 07:58 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Apr 24, 2024, 07:58 PM UTC

    We are investigating reports of processing issues affecting merchants utilizing our Elavon processing interface. Our team of engineers is working with our contacts at Elavon to find a solution. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.

  2. monitoring Apr 24, 2024, 09:18 PM UTC

    A fix for the issue has been implemened for the issues that were impacting service quality for some customers. We are now monitoring the resolution.

  3. resolved Apr 25, 2024, 12:05 AM UTC

    This incident has been resolved.