Bluefin experienced a minor incident on May 11, 2024 affecting PayConex, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2024, 03:43 PM UTC
We are investigating reports of processing issues affecting merchants utilizing our processing interface. Our team of engineers is working with our contacts to find a solution. Please check back for further updates. We apologize for the inconvenience and we thank you for your patience.
- monitoring May 11, 2024, 04:17 PM UTC
Our team of engineers have implemented a fix and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
- monitoring May 11, 2024, 05:01 PM UTC
Our team of engineers have implemented a fix and we are continuing to monitor the results. We apologize for the inconvenience and we thank you for your patience.
- resolved May 11, 2024, 06:11 PM UTC
Service has been fully restored. Please remember to restart your S300 devices, if you are experiencing any connection issues. We appreciate your patience. Thank you.