Bluefin experienced a minor incident on July 19, 2024 affecting CardConex, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
CardConex
Update timeline
- identified Jul 19, 2024, 05:39 AM UTC
We have detected sporadic service interruptions when processing transactions. Our team of engineers are currently investigating the root cause of the problems and working to minimize impact. Please check back here for further updates. We apologize for the inconvenience and we thank you for your patience.
- identified Jul 19, 2024, 06:39 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 19, 2024, 07:07 AM UTC
Our team of engineers have implemented a fix and we are monitoring the results. We apologize for the inconvenience and we thank you for your patience.
- resolved Jul 19, 2024, 07:38 AM UTC
Service has been fully restored. Thank you for your patience.