Bluefin incident

3rd Party Incident

Notice Resolved View vendor source →

Bluefin experienced a notice incident on August 28, 2024 affecting PayConex, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2024, 04:17 AM UTC
Resolved
Aug 28, 2024, 05:28 AM UTC
Duration
1h 11m
Detected by Pingoru
Aug 28, 2024, 04:17 AM UTC

Affected components

PayConex

Update timeline

  1. investigating Aug 28, 2024, 04:17 AM UTC

    Bluefin is aware of an issue with merchants processing on Chase Paymentech. Chase Paymentech is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time

  2. monitoring Aug 28, 2024, 04:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 28, 2024, 05:28 AM UTC

    This incident has been resolved.