Bluefin incident

3rd Party Incident

Notice Resolved View vendor source →

Bluefin experienced a notice incident on September 26, 2024 affecting PayConex, lasting 5h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2024, 04:58 PM UTC
Resolved
Sep 26, 2024, 10:32 PM UTC
Duration
5h 33m
Detected by Pingoru
Sep 26, 2024, 04:58 PM UTC

Affected components

PayConex

Update timeline

  1. investigating Sep 26, 2024, 04:58 PM UTC

    Bluefin is aware of an issue with merchants processing on TSYS. TSYS is working to restore service as quickly as possible. We apologize for any inconvenience caused and sincerely appreciate your patience during this time

  2. investigating Sep 26, 2024, 07:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 26, 2024, 08:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2024, 10:32 PM UTC

    This incident has been resolved.