BlueDolphin incident

Indentity Provider Issues

Notice Resolved View vendor source →

BlueDolphin experienced a notice incident on April 12, 2023 affecting BlueDolphin FrontEnd Services and BlueDolphin BackEnd Services, lasting 17h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2023, 02:03 PM UTC
Resolved
Apr 13, 2023, 07:38 AM UTC
Duration
17h 34m
Detected by Pingoru
Apr 12, 2023, 02:03 PM UTC

Affected components

BlueDolphin FrontEnd ServicesBlueDolphin BackEnd Services

Update timeline

  1. investigating Apr 12, 2023, 02:03 PM UTC

    Between 14:40 CET and 15:40 UTC on 12 April 2023, a subset of customers (Europe) experienced login issues.

  2. identified Apr 12, 2023, 02:08 PM UTC

    The service responsible for login stopped responding. Our engineers completed a successful recovery.

  3. monitoring Apr 12, 2023, 02:09 PM UTC

    Our engineers are monitoring the results.

  4. resolved Apr 13, 2023, 07:38 AM UTC

    This incident has been resolved.