BlueDolphin experienced a notice incident on December 21, 2023 affecting BlueDolphin FrontEnd Services and BlueDolphin BackEnd Services, lasting 3h 27m. The incident has been resolved; the full update timeline is below.
Affected components
BlueDolphin FrontEnd ServicesBlueDolphin BackEnd Services
Update timeline
- investigating Dec 21, 2023, 02:52 PM UTC
Summary of Impact 14:30 CET on 21 Dec 2023 we were identified customers using Reporting may have experienced intermittent failures when retrieving the data. Preliminary Root Cause: One node on reporting dataserver failed. Mitigation: We are recovering the affected node. Next Steps: We will continue to investigate to establish the full root cause and prevent future occurrences.
- resolved Dec 21, 2023, 06:19 PM UTC
The failing node is recovered. Services are healthy.