BlueDolphin experienced a major incident on October 20, 2025 affecting BlueDolphin FrontEnd Services, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:44 AM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2025, 08:58 AM UTC
What happened? Around 8:50 AM CET an issue with login to the tenants was encountered. What went wrong and why? We identified that the login flow we use rely on AWS services which are currently experiencing service degradation. How did we respond? As a fix we have removed the dependency on AWS services, after which we can see login flow is back to normal. 8:50 CET on 20-10-2025 – Customer impact began 9:00 CET on 20-10-2025 – Investigation commenced by our DevOps and Back-End team. 9:30 CET on 20-10-2025 – Issue identified. 10:00 CET on 20-10-2025 – Change implementation commenced to resolve issue. 10:40 CET on 20-10-2025 – Login flow is back to normal. How are we making incidents like this less likely or less impactful? We will review our dependencies with third party tools/applications to avoid single point of failures.
- resolved Oct 20, 2025, 10:58 AM UTC
This incident has been resolved.