BlueDolphin experienced a minor incident on October 29, 2025 affecting BlueDolphin FrontEnd Services and BlueDolphin BackEnd Services, lasting 16h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:14 PM UTC
Dear BlueDolphin user, Starting at 16:45, a portion of customers experienced an authentication issue. There is an ongoing issue with our cloud provider. We will keep you posted.
- identified Oct 29, 2025, 04:47 PM UTC
Starting at approximately 16:00 UTC, Azure began experiencing DNS issues, resulting in the availability degradation of some services. BlueDophin is dependent on the Azure CDN service which is currently inaccessible.
- monitoring Oct 29, 2025, 07:25 PM UTC
Workaround is applied. BlueDolphin is healthy. Performances are not as expected. We are waiting for Azure to resolve the issue with DNS services so that we can roll back our changes. We will continue to monitor.
- resolved Oct 30, 2025, 08:56 AM UTC
This incident has been resolved.