BlueConic experienced a major incident on December 5, 2019 affecting Cluster EU 2, lasting 4h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Cluster EU 2
Update timeline
- investigating Dec 05, 2019, 01:06 PM UTC
We are experiencing a partial outage on cluster-eu-2. We are working hard to restore the service.
- identified Dec 05, 2019, 01:35 PM UTC
We have resolved the problem and are currently in the process of allocating additional resources so we can better handle the increased load on this cluster.
- monitoring Dec 05, 2019, 03:22 PM UTC
We have added the extra resources and no longer see a degraded performance on the platform.
- resolved Dec 05, 2019, 05:27 PM UTC
The problems have been fixed.