BlueConic incident

Degraded performance on US-1

Major Resolved View vendor source →

BlueConic experienced a major incident on September 4, 2020 affecting Cluster US 1, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2020, 05:35 PM UTC
Resolved
Sep 05, 2020, 06:41 PM UTC
Duration
1d 1h
Detected by Pingoru
Sep 04, 2020, 05:35 PM UTC

Affected components

Cluster US 1

Update timeline

  1. investigating Sep 04, 2020, 05:35 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2020, 05:35 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 04, 2020, 08:25 PM UTC

    We have deployed a fix for the degraded performance on US-1 and we are actively monitoring it to ensure the issue is resolved

  4. resolved Sep 05, 2020, 06:41 PM UTC

    The incident is resolved. We are no longer seeing degraded performance on Cluster US 1.