BlueConic experienced a critical incident on July 1, 2022 affecting Cluster US 1, lasting 6h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Cluster US 1
Update timeline
- investigating Jul 01, 2022, 01:45 PM UTC
We are seeing a partial outage on services provided by US-1. We are investigating the problem.
- investigating Jul 01, 2022, 02:06 PM UTC
The problems are a more severe than initially assessed. Upgrading this incident to Major outage. The BlueConic service is not available for most customers on this cluster.
- monitoring Jul 01, 2022, 03:59 PM UTC
We have identified the issue causing the downtime for our US-1 tenants. We have fixed the issue and restarted our systems. We will continue to monitor the situation closely.
- resolved Jul 01, 2022, 08:16 PM UTC
The issue has been resolved, and the BlueConic service is fully operational.