Blue Canvas incident

Outbound sync failures for some customers

Minor Resolved View vendor source →

Blue Canvas experienced a minor incident on June 19, 2019 affecting Metadata Deploy (Outbound), lasting 22m. The incident has been resolved; the full update timeline is below.

Started
Jun 19, 2019, 07:38 PM UTC
Resolved
Jun 19, 2019, 08:01 PM UTC
Duration
22m
Detected by Pingoru
Jun 19, 2019, 07:38 PM UTC

Affected components

Metadata Deploy (Outbound)

Update timeline

  1. identified Jun 19, 2019, 07:38 PM UTC

    Some customers are experiencing a high rate of errors when creating new deployments, due to task timeouts on their sync cluster. We are adding additional compute capacity to address the problem.

  2. resolved Jun 19, 2019, 08:01 PM UTC

    We resolved an issue where some customers experienced a high rate of errors when creating new deployments, due to task timeouts on their sync cluster. We added additional compute capacity to address the problem.