Blue Canvas experienced a major incident on June 25, 2019 affecting Metadata Sync (Inbound) and Metadata Deploy (Outbound), lasting 32m. The incident has been resolved; the full update timeline is below.
Affected components
Metadata Sync (Inbound)Metadata Deploy (Outbound)
Update timeline
- investigating Jun 25, 2019, 08:58 AM UTC
We're experiencing an elevated level of sync errors for 20% of our customers and are currently looking into the issue.
- resolved Jun 25, 2019, 09:30 AM UTC
We resolved an issue affecting metadata sync for 20% of customers over several hours. The problem was caused by a new system component that didn't restart automatically after a momentary network outage.