Blue Canvas experienced a major incident on August 21, 2019 affecting Blue Canvas APIs, lasting 19m. The incident has been resolved; the full update timeline is below.
Affected components
Blue Canvas APIs
Update timeline
- investigating Aug 21, 2019, 02:37 PM UTC
We're experiencing a high rate of API errors and are currently looking into the issue.
- investigating Aug 21, 2019, 02:39 PM UTC
We are continuing to investigate this issue.
- resolved Aug 21, 2019, 02:56 PM UTC
We resolved an issue where customers received HTTP 504 "Gateway Timeout" errors when loading Blue Canvas. The issue was caused by an out-of-memory restart of a backend server. The system has recovered automatically.