Blue Canvas incident

Salesforce delays due to Winter '20 release

Minor Resolved View vendor source →

Blue Canvas experienced a minor incident on September 6, 2019 affecting Metadata Sync (Inbound), lasting 4d 13h. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2019, 07:16 PM UTC
Resolved
Sep 11, 2019, 08:34 AM UTC
Duration
4d 13h
Detected by Pingoru
Sep 06, 2019, 07:16 PM UTC

Affected components

Metadata Sync (Inbound)

Update timeline

  1. investigating Sep 06, 2019, 07:16 PM UTC

    We are investigating performance problems with sandboxes that were upgraded to Winter '20 (47.0) this weekend. On affected orgs, the Salesforce Metadata API becomes unresponsive to retrieval requests, causing inbound sync delays and timeouts in Blue Canvas.

  2. monitoring Sep 09, 2019, 02:25 PM UTC

    As of Monday, the majority of sandboxes are performing normally, but we still see isolated delays. Please reach out to us if you are affected.

  3. resolved Sep 11, 2019, 08:34 AM UTC

    This incident has been resolved.