Blue Canvas experienced a major incident on September 25, 2019 affecting Blue Canvas Web Application and Metadata Sync (Inbound) and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Blue Canvas Web ApplicationMetadata Sync (Inbound)Metadata Deploy (Outbound)
Update timeline
- investigating Sep 25, 2019, 12:37 PM UTC
Inbound file syncing and deployments are currently unavailable. We are working on fixing the problem.
- investigating Sep 25, 2019, 12:40 PM UTC
Inbound file syncing and deployments are currently unavailable. We are working on fixing the problem.
- identified Sep 25, 2019, 01:07 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 25, 2019, 01:45 PM UTC
Most customers have access to Blue Canvas again. We continue to work on a fix for the remaining 5% of customers.
- resolved Sep 25, 2019, 02:15 PM UTC
This incident has been resolved.