Blue Canvas incident

Application unavailable for some customers

Minor Resolved View vendor source →

Blue Canvas experienced a minor incident on September 25, 2019 affecting Blue Canvas Web Application and Metadata Sync (Inbound) and 1 more component, lasting 3h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2019, 02:19 PM UTC
Resolved
Sep 25, 2019, 06:05 PM UTC
Duration
3h 46m
Detected by Pingoru
Sep 25, 2019, 02:19 PM UTC

Affected components

Blue Canvas Web ApplicationMetadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

  1. identified Sep 25, 2019, 02:19 PM UTC

    2% of our customers are experiencing errors when opening the Files tab of the application. We are working to fix the issue.

  2. resolved Sep 25, 2019, 06:05 PM UTC

    This incident has been resolved.