Blue Canvas incident

Metadata deployments not functional

Major Resolved View vendor source →

Blue Canvas experienced a major incident on November 13, 2019 affecting Blue Canvas Web Application and Blue Canvas APIs and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Nov 13, 2019, 06:59 PM UTC
Resolved
Nov 13, 2019, 08:30 PM UTC
Duration
1h 30m
Detected by Pingoru
Nov 13, 2019, 06:59 PM UTC

Affected components

Blue Canvas Web ApplicationBlue Canvas APIsMetadata Sync (Inbound)Metadata Deploy (Outbound)

Update timeline

  1. investigating Nov 13, 2019, 06:59 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 13, 2019, 07:08 PM UTC

    We are aware of an issue impacting outbound deployments, which are failing with "Internal Errors" and are working on a fix.

  3. monitoring Nov 13, 2019, 07:57 PM UTC

    Service has been restored for most customers.

  4. resolved Nov 13, 2019, 08:30 PM UTC

    This incident has been resolved.