Blue Canvas incident

Info: Salesforce authentication errors in the EMEA (Frankfurt) region

Minor Resolved View vendor source →

Blue Canvas experienced a minor incident on April 8, 2020 affecting Salesforce APIs, lasting 5h 18m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2020, 12:44 PM UTC
Resolved
Apr 08, 2020, 06:02 PM UTC
Duration
5h 18m
Detected by Pingoru
Apr 08, 2020, 12:44 PM UTC

Affected components

Salesforce APIs

Update timeline

  1. identified Apr 08, 2020, 12:44 PM UTC

    We have been notified of errors on the Salesforce API affecting Sandbox authentication via the https://test.salesforce.com endpoint. In the Frankfurt region, about half of those requests fail with a 503 error code. Our European customers might therefor see synchronization errors in Blue Canvas.

  2. resolved Apr 08, 2020, 06:02 PM UTC

    Salesforce is working to resolve the issue: https://status.salesforce.com/generalmessages/417