Blue Canvas incident

New deployments are stuck in "Packaging..."

Major Resolved View vendor source →

Blue Canvas experienced a major incident on June 24, 2020 affecting Metadata Deploy (Outbound), lasting 2h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2020, 09:38 AM UTC
Resolved
Jun 24, 2020, 11:41 AM UTC
Duration
2h 3m
Detected by Pingoru
Jun 24, 2020, 09:38 AM UTC

Affected components

Metadata Deploy (Outbound)

Update timeline

  1. identified Jun 24, 2020, 09:38 AM UTC

    We are aware of an issue where new deployments are stuck in the "Packaging" state, and are working on a fix.

  2. resolved Jun 24, 2020, 11:41 AM UTC

    We resolved an issue where new deployments are stuck in the "Packaging" state.