Blue Canvas incident

Errors when creating new Deployment Requests

Major Resolved View vendor source →

Blue Canvas experienced a major incident on October 19, 2020 affecting Metadata Deploy (Outbound), lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2020, 11:33 AM UTC
Resolved
Oct 19, 2020, 12:26 PM UTC
Duration
52m
Detected by Pingoru
Oct 19, 2020, 11:33 AM UTC

Affected components

Metadata Deploy (Outbound)

Update timeline

  1. investigating Oct 19, 2020, 11:33 AM UTC

    We are seeing a high number of "Internal Errors" failures for all customers and are investigating the issue. We will provide more details in 10 minutes.

  2. identified Oct 19, 2020, 11:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 19, 2020, 12:26 PM UTC

    We have fixed an issue that caused all new deployment requests to fail with the message "Internal Error". The issue was caused by the unexpected behavior of a code change deployed on Saturday. The affected tasks have been retried automatically and should now appear in their expected status.